How do I become a member?
Becoming a member is free and easy. Simply select “My Account” in the top menu of the website to register! Or you can simply checkout as a guest when placing an order.
Who is eligible to purchase your products?
Residents in EU over the age of 20 are eligible to purchase products from our website.
How do I make an order?
Browse the products on our site to find what you like. If you would like to purchase the product, select the amount you would like to order, and click “Add to Cart”. Continue shopping and adding products to your shopping cart. When you are ready, go to your cart to checkout. After checking out, you will receive payment instructions. Please follow the instructions to process the payment. It’s as simple as that!
Once your payment is processed, you will receive an email letting you know that your order is complete. We ship out orders daily at 12PM (PST). You will receive another email around that time with your tracking number once shipped.
Is your site reliable and trustworthy?
The main reason we started our website was to make accessibility to our products as simple and convenient as possible for customers. We are huge advocates of mushrooms and their magical benefits, thus we wanted to make access to them as simple, convenient, and reliable as possible. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.
Can I pick up my order?
Unfortunately, all orders must be placed through our website and shipped to you via mail order at this time.
Can I place orders larger than the options listed?
Sorry, not at this time.
Can I modify/refund my order once it’s been made?
If you’ve placed your order, you can cancel it as long as you have not made payment yet. If you’ve made payment and want to modify your order, please contact us and we’ll see what we can do.
Unfortunately, there is not much we can do once your order has shipped. Please contact us if you have any issues with your order and we’ll do our best to rectify the issue. Satisfied customers is our goal.
Who do I contact if I have issues with my order?
If you are having any issues with your membership or placing an order, please contact us immediately at dmtthcvapes@qualityservice.com and we will ensure your issue is taken care of as soon as possible.
How long does shipping take?
Once your order is placed and we’ve received your payments, we will begin processing it.
Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, you order will be shipped out the following day after noon.
All packages can take up to 2-4 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer. We know how important it is to get quick access to your medicine. Your shipments are our top priority.
Once your order has been shipped, tracking info will be sent to your email.
What happens if I don’t receive my package?
If you do not receive your package within 2 days after the expected delivery date, please contact us immediately. If your package has not been delivered and the package is lost in transit, we will replace your order – no questions asked.
Liquids & Concentrates will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.
If your tracking information states that your package was delivered and you have not received it, you must address this issue immediately. We cannot do anything about packages that show as being delivered.
For customers located out of Europe, orders will not be replaced if packages are lost in transit.
My tracking number does not appear to work?
If this happens, it’s likely because the couriers have not updated their system to include your tracking number. Please check back on their website later.
If you are still having issues, please contact us and we will look into it.
What will my package look like?
No one can tell what the contents of the package are when the package arrives. All contents are packaged into a smell-proof mylar bag with heat seal. These contents are then shipped using a bubble mailer with no reference to our company.
